Frequently Asked Questions
What is the difference between the Web Bot and the Call Bot?+
The Web Bot lives on your website and chats with visitors in real time — answering questions, quoting prices, and booking appointments. The Call Bot answers your business phone line the same way, handling calls your team can't get to. Most businesses run both.
How long does setup take?+
A demo chatbot trained on your business can be ready to try within a few business days of your free demo request. Once you're ready to go live, full setup is typically completed within a week.
Will it sound like a robot?+
No — the voice, tone, and personality are fully customizable to match how you want your business to sound, from a range of natural-sounding voices to a calm, professional script written around your services.
What happens if the bot can't answer a question?+
The bot is trained specifically on your business and stays within safe, accurate guidance. Anything outside that scope is handed off — to a booked appointment, a message for your team, or a direct transfer, depending on how you configure it.
How does pricing work?+
Packages are priced by monthly included minutes, from Starter (100 minutes) up to Enterprise (1000 minutes) — see the Pricing section on the Home page. You can upgrade at any time as your call or chat volume grows.
Can I try it before committing to anything?+
Yes — every business gets a free demo chatbot built around their actual services and pricing before any purchase, with no cost and no obligation.
What is the Agent Program?+
The Agent Program lets you earn commission by referring businesses to Chatbot Genie, and additional override commission on any sub-agents you bring into the program. See the Agent Program page for full details.