Privacy Policy

Business/Customer Information: Business name, contact name, email, phone number, website URL, and business content provided to configure and train a chatbot instance.

Voice and Chat Data: Call recordings, transcripts, and chat logs generated through use of the Web Bot and Call Bot, for the purpose of delivering the service and providing reporting to the business customer.

Agent Information: Name, email, phone number, mailing address, tax ID (for commission reporting purposes), and payment method preference (Check, PayPal, or Venmo) collected during Agent Program registration.

Referral and Cookie Data: When a visitor arrives via an agent's referral link, we store the referring agent's identifier in a cookie for up to 360 days to attribute leads and sales correctly.

Payment Information: Payment card and billing details are processed directly by our third-party payment processor; we do not store full payment card numbers on our own servers.

Website Usage Data: Standard technical data such as IP address, browser type, and pages visited, collected through normal website operation.

We use collected information to: provide and operate the Web Bot and Call Bot services; process purchases of Minutes; attribute leads and calculate commissions for the Agent Program; communicate with customers and agents about their accounts; improve chatbot performance and accuracy; and comply with legal and tax obligations.

We share information as necessary with the third-party providers that support our Services, including our payment processor, transactional email provider, and scheduling integrations (such as Cal.com) that a customer chooses to connect. Customers using our voice services may also be provisioned a phone number through a third-party telephony provider. Where a customer's chatbot is delivered through one of our white-label platform partners, applicable account and usage data is shared with that partner solely to operate the service. These providers are authorized to use shared information only as needed to provide their services to us.

We use cookies to support core site functionality, including referral attribution for the Agent Program (see Section 1). You can control cookies through your browser settings; disabling cookies may affect referral attribution and certain site features.

We retain business, agent, and transaction records for as long as necessary to operate the Services, fulfill commission obligations, and meet legal, accounting, or tax requirements. Call recordings and transcripts are retained to support customer reporting and service quality and may be deleted upon request, subject to legal retention obligations.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information, subject to our legal and legitimate business retention needs, by contacting us using the information in Section 9. Agents and business customers may also update their information directly through their account dashboard where available.

Our Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

Questions about this Privacy Policy can be directed to support@chatbotgenie.net or 215-480-2737.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date above.