Terms & Conditions

Chatbot Genie provides AI-powered conversational tools for businesses, including:

• Web Bot — an AI chat widget embedded on a customer's website to engage visitors, answer questions, and capture leads.
• Call Bot — an AI voice agent that answers inbound phone calls, provides information, and schedules appointments.

Services are provided on a pay-as-you-go basis using prepaid voice/chat credits ("Minutes"). Chatbot Genie also operates an independent Agent Program through which individuals may register to market these Services and earn commissions, governed separately by the Agent Agreement.

You must be at least 18 years old and have the authority to bind the business you represent to use the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• Minutes are purchased in prepaid packages and do not expire.
• Purchases are processed through our third-party payment processor. All sales of Minutes are final and non-refundable except as required by law.
• Accounts may optionally be set to auto-refill at the customer's selected package rate.
• Where the Call Bot service requires a provisioned phone number through a third-party telephony provider, an additional recurring line fee (currently approximately $5.00/month per line) applies separately from Minute purchases.
• Prices and package structures are subject to change; changes will not affect Minutes already purchased.

The Services may integrate with third-party tools selected or authorized by the customer, including but not limited to scheduling platforms (e.g., Cal.com) and customer relationship management (CRM) systems. Chatbot Genie is not responsible for the availability, accuracy, or performance of third-party services.

You agree not to use the Services to: violate any law or regulation; transmit unlawful, deceptive, defamatory, or harassing content; infringe on any intellectual property or privacy rights; attempt to reverse-engineer, disrupt, or gain unauthorized access to the Services; or use the Services to impersonate any person or entity.

Use of the Call Bot and Web Bot may result in the recording, transcription, and storage of conversations for the purposes of service delivery, quality improvement, and reporting to the customer. Customers are solely responsible for ensuring their own compliance with applicable call-recording and consumer-notice laws in the jurisdictions in which they operate.

All software, branding, and content provided by Chatbot Genie remain the property of Chatbot Genie or its licensors. Customers retain ownership of their own business content, website material, and data provided to train their chatbot instance.

The Services are provided "as is" and "as available." Chatbot Genie makes no warranty that the Services will be uninterrupted, error-free, or that AI-generated responses will be accurate, complete, or suitable for every use case. Customers are responsible for reviewing chatbot configurations and outputs for accuracy relevant to their business.

To the maximum extent permitted by law, Chatbot Genie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity arising from use of the Services.

You agree to indemnify and hold harmless Chatbot Genie, its owners, and affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

Chatbot Genie may suspend or terminate access to the Services for violation of these Terms, non-payment, or misuse. Customers may discontinue use at any time; unused Minutes are handled per Section 3.

Participation in the Agent Program is governed by a separate Agent Agreement, which must be accepted independently of these Terms.

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Questions about these Terms can be directed to support@chatbotgenie.net or 215-480-2737.